Store Policies
All orders are processed within 1 to 3 business days after payment confirmation, including payment verification, picking, quality checking and courier handover preparation.
| Standard Processing | 1–3 business days after payment confirmation |
| Express Processing | Available on request — subject to stock and courier cut-off times |
Processing excludes weekends and public holidays. Orders placed on Fridays after 14:00 SAST or on public holidays begin processing the next business day.
- South Africa (nationwide): Standard shipping applies to all provinces, including major metros, secondary cities and most rural areas.
- SADC Region (Namibia, Botswana, Zimbabwe, Mozambique, Lesotho, eSwatini): Available on request. Customs documentation prepared on your behalf.
- International (rest of world): Quotation-based. Contact us before ordering to confirm feasibility, costs and lead times.
Shipping fees are calculated at checkout based on delivery address, package weight and size, and chosen courier speed. The exact cost is shown before you confirm payment — no hidden charges.
Once dispatched, you will receive a confirmation via email or SMS with a tracking number and courier link where available. Check your spam folder if not received within the processing window.
Shipping questions?
Mon–Fri, 08:00–17:00 SAST
All timeframes apply from the date of dispatch, not the order date.
| Delivery Zone | Estimated Time | Notes |
|---|---|---|
| Gauteng, Cape Town, Durban (Major Metros) | 2–3 business days | Orders before 12:00 often dispatched same day |
| Other major SA cities | 3–5 business days | PE, Bloemfontein, Nelspruit, etc. |
| Rural, township & peri-urban areas | 5–10 business days | Remote areas may need additional lead time |
| International — SADC region | 7–14 business days | Subject to customs; confirmed pre-shipment |
| International — rest of world | Quoted on request | Custom shipping arrangements apply |
- Provide a complete, accurate physical delivery address. PO Boxes are not accepted.
- A responsible adult (18+) must be present to receive and sign during business hours.
- Provide a valid contact number and email at checkout.
- Sites with restricted access (mines, secure facilities) must be communicated in advance.
Delays may occur due to courier backlogs, adverse weather, public holidays, customs clearance or incomplete delivery information. Ormaco Global will notify you of any significant delay and provide an updated window.
Our courier partners obtain a signature or photographic proof of delivery (POD) at handover. If a parcel is marked delivered but not received, notify us within 24 hours to open a courier investigation.
Delivery query?
Mon–Fri, 08:00–17:00 SAST
This policy is in accordance with the Consumer Protection Act, 68 of 2008. A return is accepted where all of the following are met:
- Request submitted within 7 calendar days of confirmed delivery
- Item is unused, unworn and in its original, undamaged condition
- Returned in original packaging with all tags, labels and accessories
- Valid proof of purchase provided (order confirmation, invoice or receipt)
- Items showing signs of use, wear, washing or alteration
- Items damaged due to misuse, improper storage or negligence
- Custom-branded or embroidered workwear ordered to specification
- Specially ordered items not held as standard stock
- Items returned without original packaging or missing components
- Clearance or heavily discounted items marked as “final sale”
- 1Contact us within 7 days of delivery by phone (012 051 8726) or email inquiries@ormacoglo.com. Provide your order number, item(s) and reason.
- 2Await authorisation. We respond within 1–2 business days with a Return Merchandise Authorisation (RMA) number or request for photos.
- 3Package securely in original packaging. Include your RMA number and proof of purchase. Do not write on the retail packaging.
- 4Ship using a trackable courier and keep your tracking number. Ormaco Global is not responsible for items lost in return transit.
- 5Await inspection. Once received and inspected (within 2 business days) we confirm the outcome and initiate the remedy.
| Return Reason | Who Covers Return Shipping? |
|---|---|
| Defective, damaged or incorrect item (our error) | Ormaco Global — prepaid label or courier collection |
| Change of mind | Customer — at own cost via trackable service |
| Size exchange (customer preference) | Customer covers return; we cover outbound re-shipment (once only) |
| Website description mismatch | Ormaco Global — subject to verification |
Refunds are initiated within 5–10 business days of receiving and inspecting the return, to the original payment method. Original shipping fees are non-refundable unless the return is due to our error. Allow 2–5 additional business days for your bank to reflect the refund.
Want to start a return?
Mon–Fri, 08:00–17:00 SAST
You may cancel your order without penalty if the request is received before the order has been dispatched to the courier.
- Contact us immediately by phone (012 051 8726) or email inquiries@ormacoglo.com, quoting your order number.
- Confirmed pre-dispatch cancellations receive a full refund including any shipping fees paid, processed within 5–7 business days.
- If the courier has already collected the order, cancellation is no longer possible — please wait to receive it and follow the Returns tab instead.
Once an order is in transit it cannot be cancelled. Wait to receive it, then follow the Returns process. Return shipping and the original shipping fee are not refundable in this scenario.
- Cannot be cancelled once production or fulfilment has commenced.
- If a deposit has been paid and cancellation is requested before production, a partial refund may be issued less costs already incurred.
- Always confirm all specifications in writing before placing a custom or bulk order.
Ormaco Global may cancel an order if the item is out of stock with no substitute, payment is unconfirmed, the delivery area has no courier service, or the order appears fraudulent. A full refund will be issued and you will be notified.
Need to cancel an order?
Call us immediately — Mon–Fri, 08:00–17:00 SAST
All orders are inspected before dispatch. If something still arrives damaged or incorrect, we take full responsibility and will resolve it quickly at no cost to you.
- 1Contact us within 48 hours by phone (012 051 8726) or email inquiries@ormacoglo.com.
- 2Provide your order number and a clear description of the issue — wrong item, damage type, missing components, etc.
- 3Attach clear photos of: (a) the outer packaging, (b) the damaged or incorrect item, and (c) any relevant product labels or size markings.
- 4Await our response within 1–2 business days with the outcome and next steps.
Replacement
Correct or undamaged item dispatched at no extra cost.
Full Refund
Item value plus original shipping costs refunded.
Partial Refund
Where only part of the order is affected.
Received a damaged or wrong item?
Contact us immediately — Mon–Fri, 08:00–17:00 SAST